Managed IT Services
Your Partner for
Software Innovation
Paragon IT provides you with a dedicated team to handle all your IT requirements. We handle everything, from service desk to complex infrastructure implementation. Our aim is to cut down expenses for you and set up a seamless process that enables your organisation to focus on the core functions of the business whilst maximising profit and output.
Unlike other IT service providers, we focus on proactive support. If your servers are down or the system runs into an issue, we will inform you as soon as possible.
From the moment we setup your IT infrastructure, you’ll have 24/7 access to Paragon IT’s remote assistance teams. They are online right now, and are available to remove any obstacles or frustrations that you might have.
Our team is only a call away for any issue that needs our attention. We want your business to thrive, even in adverse situations.
Managed IT Service Packages
Our IT support starts from less than $1 a day...
Essentials Care
- Proactive Monitoring 24/7
- Proactive Maintenance
- Remote background management
- Patch management
- Monitoring onsite backups
- Monitoring antivirus
- Reporting on performance and device overview
- Asset management server/workstations
- Antivirus management
- Scheduled patch management
- Alerts escalation and resolution
- Performance improvements
- After hours system maintenance
- Unlimited remote work requests
- User management and change requests
- 3rd Party vendor support
- 24/7 access to remote support
- Onsite support**
Premium Care
- Proactive Monitoring 24/7
- Proactive Maintenance
- Remote background management
- Patch management
- Monitoring onsite backups
- Monitoring antivirus
- Reporting on performance and device overview
- Asset management server/workstations
- Antivirus management
- Scheduled patch management
- Alerts escalation and resolution
- Performance improvements
- After hours system maintenance
- Unlimited remote work requests
- User management and change requests
- 3rd Party vendor support
- 24/7 access to remote support
- Onsite support**
Premium+ Care
- Proactive Monitoring 24/7
- Proactive Maintenance
- Remote background management
- Patch management
- Monitoring onsite backups
- Monitoring antivirus
- Reporting on performance and device overview
- Asset management server/workstations
- Antivirus management
- Scheduled patch management
- Alerts escalation and resolution
- Performance improvements
- After hours system maintenance
- Unlimited remote work requests
- User management and change requests
- 3rd Party vendor support
- 24/7 access to remote support
- Onsite support**
// Drop us a line! We are here to answer your questions 24/7
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Why we are ahead
of the rest?
Instead of wasting time on admin (logging tickets etc), our IT service desk engineers jump straight to handling a wide range of IT related issues. This is where we differ from other managed service providers in the country. We live in an age when help needs to arrive before you know you need it. We are proud of our team’s capabilities to offer proactive support. We’ve established Remote Monitoring and Management (RMM) systems that allow Paragon IT to stay ahead of any possible issue and automatically alert to our experienced team, who then handles the situation while offering friendly customer support.
Receive a detailed report every month, thanks to our automated monitoring system which performs site assessments and inventory on a regular basis.
Stay ahead of the competition and boost productivity with Paragon IT monitoring and management systems. We will provide you with in-depth reports at the touch of a button.
We strive to automate most of our processes as it helps us manage your system to the best of our capability. Our reliable products and partnerships with global software providers, complemented by our experienced team, help us provide you with unrivalled expertise and world-renowned IT solutions.
We integrate network monitoring with software to identify performance errors and equipment failure across your business network. Proactive System management also allows you to keep your computers and networks running at optimal performance, with minimal drag on operations if errors do occur. Restoring a business network to full functionality is easier when we can detect the damage before it spreads.
The digital environment that we live in is vulnerable to attack. Our antivirus solutions have been tried and tested against the latest threats. Real-time updates and access to our 24/7 help desk mean that your business is protected against cybercrime.
Corporate communication is the lifeline of operational efficiency. We protect sensitive data through compliance enhancements such as securing large file transfers, real-time audit trail, and complete message recall as well as securing your database. Our solutions enable secure communications via encryptions without complex programs, certificates and servers to manage.